Billing FAQ

Expand/collapse the answers by clicking on the question.

Which methods of payment do you accept?

We accept Visa and MasterCard and check.

How often will my credit card be charged?

During the sign up process you can choose to be billed monthly or annually.

When will my credit card be charged?

Your credit card will be charged every month/year, for the next one month/year's service. The credit card payment company controls the exact date; it might be +/- one day from your exact original date of signup. For example, if your 14 day trail period ends on the 15th of the month, your card will be charged on or about the 15th of the each month.

To make this as transparent as possible, we prominently post your next expected billing date on your My Account page.

Is the billing process secure?

Absolutely. All credit card transactions are done on secure web pages (look for the https “padlock” in your browser’s address window).

ScreenScape does not retain credit card information on our servers. Your information is transmitted directly to our credit card payment service via a secure process. Every effort has been made on our part to keep your information private and safe.

How do I change my billing information?

To change your billing information, go to the My Account section of the application and select Update Credit Card.

How do I change my security question?

To update your security question select the "Change Security Question / Answer" link from the My Account section within the application.

How can I cancel my account?

We'll be sorry to see you go – but we've made it a hassle-free experience to leave our service. You can cancel at any time by going to your My Account page and selecting Cancel Account. We'll send you an email confirming the cancellation. You'll have access to the site up to the end of your current billing period.

I cancelled my account, why can I still log in?

You'll have access to the site up to the end of your current billing period – you’ve already paid for it, we’re happy to let you use it.

I cancelled my account, but I've changed my mind – how can I sign back up?

You can renew a cancelled account simply by logging back into the service and re-entering your credit card information. If your previous account was recent, odds are we'll still have your old content still on file; if that's the case we'll happily restore for you and you'll be good to go.

I've decided to return to ScreenScape after cancelling. Will you still have my old content?

There are no guarantees that your old content will be retained after your account has expired. ScreenScape reserves the right to clean "old" content off our servers at any time.

Does my subscription auto-renew?

Yes - we automatically charge the credit card on file whenever your account is due (either monthly or annually).

What does ScreenScape do if I fall behind on my account payment?

If a customer falls behind on a payment (e.g. due to an overcharged credit card), ScreenScape will notify the customer via email, and redirect logins to that account to our payment recapture page. The Display URL associated with the account will still be available for 10 days after the initial default event. In effect, the customer can't update content on their Display, but they receive a grace period where their screens are still in operation for 10 days while payment is sorted out.

I received an email that my account was in default – how do I pay?

Just follow the link in the email, or go to our normal sign in page – you'll be directly through our payment recapture process. The process is similar to the steps you followed when originally signing up for the service.

I received an email that my account was in default, but when I logged in everything was paid in full – what happened?

What likely happened was that our automated service fixed the problem in the meantime. If a payment fails (say, because of a temporary hold on a credit card), we’ll automatically notify you via email. But we'll also try to complete the transaction again in the next couple of days; often these types of situations solve themselves, without any action needed on your part.

At any time you can see the current status of your account displayed on your My Account page.

Why do I have to enter my credit card information when signing up for the 14-day free trial?

When you submit credit card information to ScreenScape, we run a $1.00 authorize-only transaction to ensure that the card is valid and the information is correct.

Because this transaction is authorize-only, you will not be charged for it. If you are signing up for ScreenScape, you will not be charged until the end of your free 14-day trial and only if you choose to continue with ScreenScape. If you do not wish to be charged, cancel your account before the end of the trial period.

Will I lose my content after my 14-day free trial is completed?

Absolutely not. Any content you create during your trial period will be carried over once your account becomes active

Can I recover content I created during my test drive?

Unfortunately we're unable to transfer content from a test drive to an active account.

After my trial period ended I opted not to renew with a full account – will I be charged?

Absolutely not. Thanks for participating – we hope to see you as a full fledged member soon.

Who do I contact about billing issues?

Feel free to email us using our support form or call 1-877-666-1975 if you require any assistance.